Mobile Wallet Fraud Help · DR Congo
M-Pesa Fraud: How to Report It and Stop the Money
If you sent money to a scammer through M-Pesa, or money left your M-Pesa account without your permission, contact M-Pesa straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call M-Pesa’s official line below, or use help inside the official M-Pesa app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. M-Pesa will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in DR Congo, and keep screenshots of every message and payment.
Official M-Pesa fraud contacts
M-Pesa (Vodacom RDC)
Mobile money- Customer care (from a Vodacom line):1111
- Customer care (full number):+243 81 1111
App or online: Report fraud with the 'Signalement de fraude' form on vodacom.cd; you can attach up to 5 screenshots
Know this about DR Congo
- Orange Money and Afrimoney publish only general customer lines, not dedicated fraud lines. For M-Pesa, the online fraud report form is the most direct route.
Report it to the police too
Cybercrime agencies in DR Congo lists who to report to.
Other wallets in DR Congo
These contacts were read on M-Pesa’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in DR Congo are in Bank Fraud Help: DR Congo, and every wallet is in Mobile Wallet Fraud Help.