DR Congo: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 8 providers in DR Congo.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in DR Congo.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about DR Congo
- Orange Money and Afrimoney publish only general customer lines, not dedicated fraud lines. For M-Pesa, the online fraud report form is the most direct route.
Bank and payment fraud lines
Rawbank
Bank- Customer contact:+243 99 601 6300
- Short number:4488
App or online: Online claims form on rawbank.com (Réclamations)
Email: [email protected], [email protected]
Equity BCDC
Bank- Customer line:+243 818 302 700
- Infoline:41909
Email: [email protected]
TMB (Trust Merchant Bank)
Bank- Customer enquiries:+243 99 702 3000
- Customer enquiries (second line):+243 81 756 2771
App or online: Online complaint form on tmb.cd
Email: [email protected], [email protected]
Ecobank DRC
Bank- Fraud line:+243 99 60 16 000(24/7)
- Fraud line:+243 99 100 4557(24/7)
App or online: Report a scam online in the Ecobank Security Centre (Report a Scam)
Report phishing: [email protected]
M-Pesa (Vodacom RDC)
Mobile money- Customer care (from a Vodacom line):1111
- Customer care (full number):+243 81 1111
App or online: Report fraud with the 'Signalement de fraude' form on vodacom.cd; you can attach up to 5 screenshots
Airtel Money (Airtel RDC)
Mobile money- Call centre:1211(24/7)
- From other networks or abroad:+243 99 600 0121(24/7)
Email: [email protected]
Orange Money RDC / Orange RDC
Mobile money- Customer service (from another mobile):1999
App or online: Chat and WhatsApp links on the Orange RDC contact page
Afrimoney (Africell RDC)
Mobile money- Africell customer line:1010
- Africell customer line (full number):+243 910 10 10 10
Email: [email protected]
Your rights
- Deadlines for disputing a transaction (Central Bank of Congo instruction, as published by Rawbank). You must dispute a transaction within 60 days. The bank must reply within 45 calendar days. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in DR Congo.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.