Mobile Wallet Fraud Help · DR Congo
Airtel Money Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Airtel Money, or money left your Airtel Money account without your permission, contact Airtel Money straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Airtel Money’s official line below, or use help inside the official Airtel Money app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Airtel Money will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in DR Congo, and keep screenshots of every message and payment.
Official Airtel Money fraud contacts
Airtel Money (Airtel RDC)
Mobile money- Call centre:1211(24/7)
- From other networks or abroad:+243 99 600 0121(24/7)
Email: [email protected]
Know this about DR Congo
- Orange Money and Afrimoney publish only general customer lines, not dedicated fraud lines. For M-Pesa, the online fraud report form is the most direct route.
Report it to the police too
Cybercrime agencies in DR Congo lists who to report to.
Other wallets in DR Congo
These contacts were read on Airtel Money’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in DR Congo are in Bank Fraud Help: DR Congo, and every wallet is in Mobile Wallet Fraud Help.