What is the Ecobank Cote d'Ivoire fraud helpline number?

Ecobank Cote d'Ivoire does not publish a fraud number we could confirm on its own website. Use the number on the back of your card or in the official app, never one from a message or a search result.

How do I report fraud to Ecobank Cote d'Ivoire?

Report it in the app or online: Report a scam online in the Ecobank Security Centre (Report a Scam). Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

Bank Fraud Help · Côte d'Ivoire

Ecobank Cote d'Ivoire Fraud: How to Report It and Stop the Money

If money left your Ecobank Cote d'Ivoire account without your permission, or you paid a scammer, contact Ecobank Cote d'Ivoire straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

Call Ecobank Cote d'Ivoire’s official line below, or use help inside the official Ecobank Cote d'Ivoire app. Never use a number from a text, a caller or a search result.
Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
Change your online banking password and PIN if anyone may know them. Ecobank Cote d'Ivoire will never ask for your PIN, password or a one-time code.
Report it to the police too: see who handles cybercrime in Côte d'Ivoire, and keep screenshots of every message and payment.

Official Ecobank Cote d'Ivoire fraud contacts

Ecobank Cote d'Ivoire

Bank

App or online: Report a scam online in the Ecobank Security Centre (Report a Scam)

Report phishing: [email protected]

Source: Ecobank Cote d'Ivoire official page

Know this about Côte d'Ivoire

Côte d'Ivoire numbers have had 10 digits since 31 January 2021 and old 8-digit numbers no longer connect. If a bank's site shows an 8-digit number, use the number in its app or on your card instead.

If Ecobank Cote d'Ivoire won’t help

ARTCI consumer platform (telecom and Mobile Money regulator)

Complaints about telecom operators and Mobile Money services.

Complain to the operator first and keep its complaint reference. Phone +225 27 22 22 43 10, email [email protected].

Official website

Report it to the police too

Cybercrime agencies in Côte d'Ivoire lists who to report to.

Common questions about Ecobank Cote d'Ivoire fraud

What is the Ecobank Cote d'Ivoire fraud helpline number?: Ecobank Cote d'Ivoire does not publish a fraud number we could confirm on its own website. Use the number on the back of your card or in the official app, never one from a message or a search result.
How do I report fraud to Ecobank Cote d'Ivoire?: Report it in the app or online: Report a scam online in the Ecobank Security Centre (Report a Scam). Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Ecobank Cote d'Ivoire will not help or refund me?: In Côte d'Ivoire you can complain to ARTCI consumer platform (telecom and Mobile Money regulator). Details of what each one handles are on this page.

Other providers in Côte d'Ivoire

Societe Generale Cote d'Ivoire NSIA Banque Cote d'Ivoire MTN MoMo Cote d'Ivoire Orange Money Cote d'Ivoire

These contacts were read on Ecobank Cote d'Ivoire’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Ecobank Cote d'Ivoire and cannot recover money. All Côte d'Ivoire providers are in Bank Fraud Help: Côte d'Ivoire.