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Mobile Wallet Fraud Help · Côte d'Ivoire

MTN MoMo Cote d'Ivoire Fraud: How to Report It and Stop the Money

If you sent money to a scammer through MTN MoMo Cote d'Ivoire, or money left your MTN MoMo Cote d'Ivoire account without your permission, contact MTN MoMo Cote d'Ivoire straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.

Do this first

  1. Call MTN MoMo Cote d'Ivoire’s official line below, or use help inside the official MTN MoMo Cote d'Ivoire app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
  3. Change your PIN and password if anyone may know them. MTN MoMo Cote d'Ivoire will never ask for your PIN or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Côte d'Ivoire, and keep screenshots of every message and payment.

Official MTN MoMo Cote d'Ivoire fraud contacts

MTN MoMo Cote d'Ivoire

Mobile money

Email: [email protected]

Source: MTN MoMo Cote d'Ivoire official page

Know this about Côte d'Ivoire

  • Côte d'Ivoire numbers have had 10 digits since 31 January 2021 and old 8-digit numbers no longer connect. If a bank's site shows an 8-digit number, use the number in its app or on your card instead.

If MTN MoMo Cote d'Ivoire won’t help

ARTCI consumer platform (telecom and Mobile Money regulator)

Complaints about telecom operators and Mobile Money services.

Complain to the operator first and keep its complaint reference. Phone +225 27 22 22 43 10, email [email protected].

Official website

Report it to the police too

Cybercrime agencies in Côte d'Ivoire lists who to report to.

Other wallets in Côte d'Ivoire

Orange Money Cote d'Ivoire

These contacts were read on MTN MoMo Cote d'Ivoire’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Côte d'Ivoire are in Bank Fraud Help: Côte d'Ivoire, and every wallet is in Mobile Wallet Fraud Help.