Stanbic Bank Botswana Fraud: How to Report It and Stop the Money
If money left your Stanbic Bank Botswana account without your permission, or you paid a scammer, contact Stanbic Bank Botswana straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Stanbic Bank Botswana’s official line below, or use help inside the official Stanbic Bank Botswana app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Stanbic Bank Botswana will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Botswana, and keep screenshots of every message and payment.
Official Stanbic Bank Botswana fraud contacts
Stanbic Bank Botswana
Bank- Contact centre:+267 398 7801
App or online: Online complaint form and call-back request on the contact page
If Stanbic Bank Botswana won’t help
Botswana Banking Ombudsman (via Bank of Botswana)
Disputes with a licensed bank that its own complaints process did not resolve.
Complain to your bank first. Then call 393 5409, mobile 71326282, or email [email protected].
Official websiteBOCRA (communications regulator)
Complaints against mobile operators (Mascom, Orange, BTC) that the operator did not resolve.
Use the operator's complaints process first, then file online with BOCRA or email [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Botswana lists who to report to.
Common questions about Stanbic Bank Botswana fraud
- What is the Stanbic Bank Botswana fraud helpline number?
- Stanbic Bank Botswana lists these numbers on its own website: Contact centre: +267 398 7801. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Stanbic Bank Botswana?
- Call Stanbic Bank Botswana's official line, or report it in the app or online: Online complaint form and call-back request on the contact page. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Stanbic Bank Botswana will not help or refund me?
- In Botswana you can complain to Botswana Banking Ombudsman (via Bank of Botswana), BOCRA (communications regulator). Details of what each one handles are on this page.
Other providers in Botswana
First National Bank of BotswanaAbsa Bank BotswanaStandard Chartered Bank BotswanaMascom MyZakaOrange Money Botswana
These contacts were read on Stanbic Bank Botswana’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Stanbic Bank Botswana and cannot recover money. All Botswana providers are in Bank Fraud Help: Botswana.