Botswana: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 6 providers in Botswana.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Botswana.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
First National Bank of Botswana (FNBB)
Bank- Report fraud:+267 395 9881
App or online: Use 'Report fraud' in the FNB Security Centre online
Email: [email protected]
Report phishing: [email protected]
Absa Bank Botswana
Bank- Fraud and contact centre:+267 315 9575(24/7)
- Toll-free:0800 600 444
- Short code:150
Email: [email protected]
Stanbic Bank Botswana
Bank- Contact centre:+267 398 7801
App or online: Online complaint form and call-back request on the contact page
Standard Chartered Bank Botswana
Bank- Personal banking contact centre:+267 361 5800
Email: [email protected]
Orange Money Botswana
Mobile money- Customer care from an Orange mobile (free):123(24/7)
- From another network or abroad:+267 72000123(24/7)
Email: [email protected]
Mascom MyZaka
Mobile money- Customer care, prepaid (free):124(24/7)
- Customer care, postpaid:129(24/7)
- From abroad:+267 74 693 500
- WhatsApp:+267 71999999
Phone code: *167#: MyZaka menu
Email: [email protected]
If your bank won’t help
Botswana Banking Ombudsman (via Bank of Botswana)
Disputes with a licensed bank that its own complaints process did not resolve.
Complain to your bank first. Then call 393 5409, mobile 71326282, or email [email protected].
Official websiteBOCRA (communications regulator)
Complaints against mobile operators (Mascom, Orange, BTC) that the operator did not resolve.
Use the operator's complaints process first, then file online with BOCRA or email [email protected].
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Botswana.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.