First National Bank of Botswana Fraud: How to Report It and Stop the Money
If money left your First National Bank of Botswana account without your permission, or you paid a scammer, contact First National Bank of Botswana straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call First National Bank of Botswana’s official line below, or use help inside the official First National Bank of Botswana app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. First National Bank of Botswana will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Botswana, and keep screenshots of every message and payment.
Official First National Bank of Botswana fraud contacts
First National Bank of Botswana (FNBB)
Bank- Report fraud:+267 395 9881
App or online: Use 'Report fraud' in the FNB Security Centre online
Email: [email protected]
Report phishing: [email protected]
If First National Bank of Botswana won’t help
Botswana Banking Ombudsman (via Bank of Botswana)
Disputes with a licensed bank that its own complaints process did not resolve.
Complain to your bank first. Then call 393 5409, mobile 71326282, or email [email protected].
Official websiteBOCRA (communications regulator)
Complaints against mobile operators (Mascom, Orange, BTC) that the operator did not resolve.
Use the operator's complaints process first, then file online with BOCRA or email [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Botswana lists who to report to.
Common questions about First National Bank of Botswana fraud
- What is the First National Bank of Botswana fraud helpline number?
- First National Bank of Botswana lists these numbers on its own website: Report fraud: +267 395 9881. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to First National Bank of Botswana?
- Call First National Bank of Botswana's official line, or report it in the app or online: Use 'Report fraud' in the FNB Security Centre online, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if First National Bank of Botswana will not help or refund me?
- In Botswana you can complain to Botswana Banking Ombudsman (via Bank of Botswana), BOCRA (communications regulator). Details of what each one handles are on this page.
Other providers in Botswana
Absa Bank BotswanaStanbic Bank BotswanaStandard Chartered Bank BotswanaMascom MyZakaOrange Money Botswana
These contacts were read on First National Bank of Botswana’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not First National Bank of Botswana and cannot recover money. All Botswana providers are in Bank Fraud Help: Botswana.