Mascom MyZaka Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Mascom MyZaka, or money left your Mascom MyZaka account without your permission, contact Mascom MyZaka straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Mascom MyZaka’s official line below, or use help inside the official Mascom MyZaka app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Mascom MyZaka will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Botswana, and keep screenshots of every message and payment.
Official Mascom MyZaka fraud contacts
Mascom MyZaka
Mobile money- Customer care, prepaid (free):124(24/7)
- Customer care, postpaid:129(24/7)
- From abroad:+267 74 693 500
- WhatsApp:+267 71999999
Phone code: *167#: MyZaka menu
Email: [email protected]
If Mascom MyZaka won’t help
Botswana Banking Ombudsman (via Bank of Botswana)
Disputes with a licensed bank that its own complaints process did not resolve.
Complain to your bank first. Then call 393 5409, mobile 71326282, or email [email protected].
Official websiteBOCRA (communications regulator)
Complaints against mobile operators (Mascom, Orange, BTC) that the operator did not resolve.
Use the operator's complaints process first, then file online with BOCRA or email [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Botswana lists who to report to.
Other wallets in Botswana
These contacts were read on Mascom MyZaka’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Botswana are in Bank Fraud Help: Botswana, and every wallet is in Mobile Wallet Fraud Help.