Orange Money Botswana Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Orange Money Botswana, or money left your Orange Money Botswana account without your permission, contact Orange Money Botswana straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Orange Money Botswana’s official line below, or use help inside the official Orange Money Botswana app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Orange Money Botswana will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Botswana, and keep screenshots of every message and payment.
Official Orange Money Botswana fraud contacts
Orange Money Botswana
Mobile money- Customer care from an Orange mobile (free):123(24/7)
- From another network or abroad:+267 72000123(24/7)
Email: [email protected]
If Orange Money Botswana won’t help
Botswana Banking Ombudsman (via Bank of Botswana)
Disputes with a licensed bank that its own complaints process did not resolve.
Complain to your bank first. Then call 393 5409, mobile 71326282, or email [email protected].
Official websiteBOCRA (communications regulator)
Complaints against mobile operators (Mascom, Orange, BTC) that the operator did not resolve.
Use the operator's complaints process first, then file online with BOCRA or email [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Botswana lists who to report to.
Other wallets in Botswana
These contacts were read on Orange Money Botswana’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Botswana are in Bank Fraud Help: Botswana, and every wallet is in Mobile Wallet Fraud Help.