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Bank Fraud Help · Zambia

FNB Zambia Fraud: How to Report It and Stop the Money

If money left your FNB Zambia account without your permission, or you paid a scammer, contact FNB Zambia straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call FNB Zambia’s official line below, or use help inside the official FNB Zambia app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. FNB Zambia will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Zambia, and keep screenshots of every message and payment.

Official FNB Zambia fraud contacts

FNB Zambia

Bank

App or online: In the FNB app: 'Have your say' to log a complaint

Email: [email protected]

Source: FNB Zambia official page

If FNB Zambia won’t help

ZICTA (telecom/ICT regulator)

Complaints about telecom operators, such as SIM, airtime or service problems.

Official website

Report it to the police too

Cybercrime agencies in Zambia lists who to report to.

Common questions about FNB Zambia fraud

What is the FNB Zambia fraud helpline number?
FNB Zambia lists these numbers on its own website: Contact centre (any network): 362; Contact centre: +260 211 366 800. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to FNB Zambia?
Call FNB Zambia's official line, or report it in the app or online: In the FNB app: 'Have your say' to log a complaint, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if FNB Zambia will not help or refund me?
In Zambia you can complain to ZICTA (telecom/ICT regulator). Details of what each one handles are on this page.

Other providers in Zambia

ZanacoStanbic Bank ZambiaAbsa Bank ZambiaAirtel Money ZambiaMTN Mobile Money Zambia

These contacts were read on FNB Zambia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not FNB Zambia and cannot recover money. All Zambia providers are in Bank Fraud Help: Zambia.