MTN Mobile Money Zambia Fraud: How to Report It and Stop the Money
If you sent money to a scammer through MTN Mobile Money Zambia, or money left your MTN Mobile Money Zambia account without your permission, contact MTN Mobile Money Zambia straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call MTN Mobile Money Zambia’s official line below, or use help inside the official MTN Mobile Money Zambia app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. MTN Mobile Money Zambia will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Zambia, and keep screenshots of every message and payment.
Official MTN Mobile Money Zambia fraud contacts
MTN Mobile Money Zambia
Mobile money- Customer care (toll-free):111
- Customer care:+260 96 6750750
- From abroad:+260 96 6221950
- WhatsApp:+260 966 221 056
App or online: Help centre: https://mtn.zm/helppersonal/
Email: [email protected]
If MTN Mobile Money Zambia won’t help
ZICTA (telecom/ICT regulator)
Complaints about telecom operators, such as SIM, airtime or service problems.
Official websiteReport it to the police too
Cybercrime agencies in Zambia lists who to report to.
Other wallets in Zambia
These contacts were read on MTN Mobile Money Zambia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Zambia are in Bank Fraud Help: Zambia, and every wallet is in Mobile Wallet Fraud Help.