Absa Bank Zambia Fraud: How to Report It and Stop the Money
If money left your Absa Bank Zambia account without your permission, or you paid a scammer, contact Absa Bank Zambia straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Absa Bank Zambia’s official line below, or use help inside the official Absa Bank Zambia app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Absa Bank Zambia will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Zambia, and keep screenshots of every message and payment.
Official Absa Bank Zambia fraud contacts
Absa Bank Zambia
Bank- Contact centre (toll-free on MTN and Airtel):5950(Mon–Fri 8am–9pm, Sat–Sun 8am–5pm)
- Customer service:+260 211 366100(Mon–Fri 8am–4:45pm)
- From abroad:+260 211 366223
- From abroad:+260 211 366230
App or online: Complaints process (PDF): https://www.absa.co.zm/content/dam/zambia/absa/pdf/complaints-zambia.pdf
Email: [email protected]
If Absa Bank Zambia won’t help
ZICTA (telecom/ICT regulator)
Complaints about telecom operators, such as SIM, airtime or service problems.
Official websiteReport it to the police too
Cybercrime agencies in Zambia lists who to report to.
Common questions about Absa Bank Zambia fraud
- What is the Absa Bank Zambia fraud helpline number?
- Absa Bank Zambia lists these numbers on its own website: Contact centre (toll-free on MTN and Airtel): 5950 (Mon–Fri 8am–9pm, Sat–Sun 8am–5pm); Customer service: +260 211 366100 (Mon–Fri 8am–4:45pm); From abroad: +260 211 366223; From abroad: +260 211 366230. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Absa Bank Zambia?
- Call Absa Bank Zambia's official line, or report it in the app or online: Complaints process (PDF): https://www.absa.co.zm/content/dam/zambia/absa/pdf/complaints-zambia.pdf, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Absa Bank Zambia will not help or refund me?
- In Zambia you can complain to ZICTA (telecom/ICT regulator). Details of what each one handles are on this page.
Other providers in Zambia
ZanacoStanbic Bank ZambiaFNB ZambiaAirtel Money ZambiaMTN Mobile Money Zambia
These contacts were read on Absa Bank Zambia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Absa Bank Zambia and cannot recover money. All Zambia providers are in Bank Fraud Help: Zambia.