Mobile Wallet Fraud Help · Zambia
Airtel Money Zambia Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Airtel Money Zambia, or money left your Airtel Money Zambia account without your permission, contact Airtel Money Zambia straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Airtel Money Zambia’s official line below, or use help inside the official Airtel Money Zambia app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Airtel Money Zambia will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Zambia, and keep screenshots of every message and payment.
Official Airtel Money Zambia fraud contacts
Airtel Money Zambia
Mobile money- Call centre (free from an Airtel number):111(24/7)
- From abroad:+260 977 770097
Email: [email protected]
If Airtel Money Zambia won’t help
ZICTA (telecom/ICT regulator)
Complaints about telecom operators, such as SIM, airtime or service problems.
Official websiteReport it to the police too
Cybercrime agencies in Zambia lists who to report to.
Other wallets in Zambia
These contacts were read on Airtel Money Zambia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Zambia are in Bank Fraud Help: Zambia, and every wallet is in Mobile Wallet Fraud Help.