Bank Fraud Help · Vanuatu
National Bank of Vanuatu Fraud: How to Report It and Stop the Money
If money left your National Bank of Vanuatu account without your permission, or you paid a scammer, contact National Bank of Vanuatu straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call National Bank of Vanuatu’s official line below, or use help inside the official National Bank of Vanuatu app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. National Bank of Vanuatu will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Vanuatu, and keep screenshots of every message and payment.
Official National Bank of Vanuatu fraud contacts
National Bank of Vanuatu (NBV)
Bank- Help desk: block a card or check a suspicious transaction:+678 34628
- Main line (mobile and internet banking: ext. 501):+678 22201
Know this about Vanuatu
- Vanuatu has no formal complaint service above the banks yet. The Reserve Bank of Vanuatu usually refers complaints back to your bank, so use the bank's own complaints process.
Report it to the police too
Cybercrime agencies in Vanuatu lists who to report to.
Common questions about National Bank of Vanuatu fraud
- What is the National Bank of Vanuatu fraud helpline number?
- National Bank of Vanuatu lists these numbers on its own website: Help desk: block a card or check a suspicious transaction: +678 34628; Main line (mobile and internet banking: ext. 501): +678 22201. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to National Bank of Vanuatu?
- Call National Bank of Vanuatu's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Vanuatu
These contacts were read on National Bank of Vanuatu’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not National Bank of Vanuatu and cannot recover money. All Vanuatu providers are in Bank Fraud Help: Vanuatu.