Digicel MyCash Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Digicel MyCash, or money left your Digicel MyCash account without your permission, contact Digicel MyCash straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Digicel MyCash’s official line below, or use help inside the official Digicel MyCash app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Digicel MyCash will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Vanuatu, and keep screenshots of every message and payment.
Official Digicel MyCash fraud contacts
Digicel MyCash (Vanuatu)
Mobile money- Customer care (from a Digicel phone):123(6am–midnight daily)
- Customer care (other phones):+678 555 6001(6am–midnight daily)
- Digicel customer care (other networks):+678 555 6123(6am–midnight daily)
Phone code: *888#: MyCash menu on feature phones (needs your PIN)
App or online: Sent money to the wrong number? Call 123 quickly to ask for it to be reversed.
Email: [email protected]
Know this about Vanuatu
- Vanuatu has no formal complaint service above the banks yet. The Reserve Bank of Vanuatu usually refers complaints back to your bank, so use the bank's own complaints process.
Report it to the police too
Cybercrime agencies in Vanuatu lists who to report to.
These contacts were read on Digicel MyCash’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Vanuatu are in Bank Fraud Help: Vanuatu, and every wallet is in Mobile Wallet Fraud Help.