Vanuatu: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Vanuatu.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Vanuatu.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Vanuatu
- Vanuatu has no formal complaint service above the banks yet. The Reserve Bank of Vanuatu usually refers complaints back to your bank, so use the bank's own complaints process.
Bank and payment fraud lines
National Bank of Vanuatu (NBV)
Bank- Help desk: block a card or check a suspicious transaction:+678 34628
- Main line (mobile and internet banking: ext. 501):+678 22201
ANZ Vanuatu
Bank- After hours:+678 554 3094(After hours)
- Lost or stolen ATM card (toll-free):081010(Mon–Fri 8am–6pm)
- Customer care:+678 26355(Mon–Fri 8am–5pm)
- From overseas:+678 27213
BRED Bank Vanuatu
Bank- Customer care:+678 29111
Email: [email protected]
Digicel MyCash (Vanuatu)
Mobile money- Customer care (from a Digicel phone):123(6am–midnight daily)
- Customer care (other phones):+678 555 6001(6am–midnight daily)
- Digicel customer care (other networks):+678 555 6123(6am–midnight daily)
Phone code: *888#: MyCash menu on feature phones (needs your PIN)
App or online: Sent money to the wrong number? Call 123 quickly to ask for it to be reversed.
Email: [email protected]
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Vanuatu.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.