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Bank Fraud Help · Vanuatu

ANZ Vanuatu Fraud: How to Report It and Stop the Money

If money left your ANZ Vanuatu account without your permission, or you paid a scammer, contact ANZ Vanuatu straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call ANZ Vanuatu’s official line below, or use help inside the official ANZ Vanuatu app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. ANZ Vanuatu will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Vanuatu, and keep screenshots of every message and payment.

Official ANZ Vanuatu fraud contacts

ANZ Vanuatu

Bank
Source: ANZ Vanuatu official page

Know this about Vanuatu

  • Vanuatu has no formal complaint service above the banks yet. The Reserve Bank of Vanuatu usually refers complaints back to your bank, so use the bank's own complaints process.

Report it to the police too

Cybercrime agencies in Vanuatu lists who to report to.

Common questions about ANZ Vanuatu fraud

What is the ANZ Vanuatu fraud helpline number?
ANZ Vanuatu lists these numbers on its own website: After hours: +678 554 3094 (After hours); Lost or stolen ATM card (toll-free): 081010 (Mon–Fri 8am–6pm); Customer care: +678 26355 (Mon–Fri 8am–5pm); From overseas: +678 27213. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to ANZ Vanuatu?
Call ANZ Vanuatu's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

Other providers in Vanuatu

National Bank of VanuatuBRED Bank VanuatuDigicel MyCash

These contacts were read on ANZ Vanuatu’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not ANZ Vanuatu and cannot recover money. All Vanuatu providers are in Bank Fraud Help: Vanuatu.