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Bank Fraud Help · United Arab Emirates

Mashreq Fraud: How to Report It and Stop the Money

If money left your Mashreq account without your permission, or you paid a scammer, contact Mashreq straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call Mashreq’s official line below, or use help inside the official Mashreq app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. Mashreq will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in United Arab Emirates, and keep screenshots of every message and payment.

Official Mashreq fraud contacts

Mashreq

Bank

App or online: Mashreq app: Customer Care › Raise a complaint.

Report phishing: [email protected]

Source: Mashreq official page

Know this about United Arab Emirates

  • Some older Mashreq pages show a different helpline. Use 04 424 4444, the number on Mashreq's current contact page.
  • The UAE Central Bank's own fraud-reporting page is only for misuse of its name. Complaints about your bank go to Sanadak.

If Mashreq won’t help

Sanadak (UAE financial and insurance ombudsman)

Free help with unresolved complaints against licensed banks and insurers, including unauthorised or fraudulent deductions. Call 800SANADAK, which is 800 72 623 25, or email [email protected].

Make an official complaint to your bank first and wait 15 calendar days. The case must not be in court or already settled. Apply on the Sanadak website or app.

Official website

Report it to the police too

Cybercrime agencies in United Arab Emirates lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in the UAE (Dubai & Abu Dhabi).

Common questions about Mashreq fraud

What is the Mashreq fraud helpline number?
Mashreq lists these numbers on its own website: Customer care: 04 424 4444 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Mashreq?
Call Mashreq's official line, or report it in the app or online: Mashreq app: Customer Care › Raise a complaint.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Mashreq will not help or refund me?
In United Arab Emirates you can complain to Sanadak (UAE financial and insurance ombudsman). Details of what each one handles are on this page.

Other providers in United Arab Emirates

Emirates NBDFirst Abu Dhabi BankAbu Dhabi Commercial BankDubai Islamic Bank

These contacts were read on Mashreq’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Mashreq and cannot recover money. All United Arab Emirates providers are in Bank Fraud Help: United Arab Emirates.