Dubai Islamic Bank Fraud: How to Report It and Stop the Money
If money left your Dubai Islamic Bank account without your permission, or you paid a scammer, contact Dubai Islamic Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Dubai Islamic Bank’s official line below, or use help inside the official Dubai Islamic Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Dubai Islamic Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in United Arab Emirates, and keep screenshots of every message and payment.
Official Dubai Islamic Bank fraud contacts
Dubai Islamic Bank (DIB)
Bank- Lost card or unauthorised transaction:04 609 2222
App or online: In the app: Select card › Manage card › Block card.
Email: [email protected]
Report phishing: [email protected]
Know this about United Arab Emirates
- Some older Mashreq pages show a different helpline. Use 04 424 4444, the number on Mashreq's current contact page.
- The UAE Central Bank's own fraud-reporting page is only for misuse of its name. Complaints about your bank go to Sanadak.
If Dubai Islamic Bank won’t help
Sanadak (UAE financial and insurance ombudsman)
Free help with unresolved complaints against licensed banks and insurers, including unauthorised or fraudulent deductions. Call 800SANADAK, which is 800 72 623 25, or email [email protected].
Make an official complaint to your bank first and wait 15 calendar days. The case must not be in court or already settled. Apply on the Sanadak website or app.
Official websiteReport it to the police too
Cybercrime agencies in United Arab Emirates lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in the UAE (Dubai & Abu Dhabi).
Common questions about Dubai Islamic Bank fraud
- What is the Dubai Islamic Bank fraud helpline number?
- Dubai Islamic Bank lists these numbers on its own website: Lost card or unauthorised transaction: 04 609 2222. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Dubai Islamic Bank?
- Call Dubai Islamic Bank's official line, or report it in the app or online: In the app: Select card › Manage card › Block card., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Dubai Islamic Bank will not help or refund me?
- In United Arab Emirates you can complain to Sanadak (UAE financial and insurance ombudsman). Details of what each one handles are on this page.
Other providers in United Arab Emirates
Emirates NBDFirst Abu Dhabi BankAbu Dhabi Commercial BankMashreq
These contacts were read on Dubai Islamic Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Dubai Islamic Bank and cannot recover money. All United Arab Emirates providers are in Bank Fraud Help: United Arab Emirates.