United Arab Emirates: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in United Arab Emirates.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in United Arab Emirates.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about United Arab Emirates
- Some older Mashreq pages show a different helpline. Use 04 424 4444, the number on Mashreq's current contact page.
- The UAE Central Bank's own fraud-reporting page is only for misuse of its name. Complaints about your bank go to Sanadak.
Bank and payment fraud lines
Emirates NBD
Bank- Customer care (fraud support):600 54 0000(24/7)
- Suspicious emails and online banking:+971 4 316 0316
App or online: Online or mobile banking: block your card temporarily or permanently.
Report phishing: [email protected]
First Abu Dhabi Bank (FAB)
Bank- Suspected fraud (in UAE):600 52 5500
- From abroad:+971 2 681 1511
Email: [email protected]
Abu Dhabi Commercial Bank (ADCB)
Bank- Contact centre (security issues and fraud):600 50 2030(24/7)
- From abroad:+971 2 621 0090
Email: [email protected]
Dubai Islamic Bank (DIB)
Bank- Lost card or unauthorised transaction:04 609 2222
App or online: In the app: Select card › Manage card › Block card.
Email: [email protected]
Report phishing: [email protected]
Mashreq
Bank- Customer care:04 424 4444(24/7)
App or online: Mashreq app: Customer Care › Raise a complaint.
Report phishing: [email protected]
Not listed here
We could not confirm contact details on the official website of: Aani instant payments. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Sanadak (UAE financial and insurance ombudsman)
Free help with unresolved complaints against licensed banks and insurers, including unauthorised or fraudulent deductions. Call 800SANADAK, which is 800 72 623 25, or email [email protected].
Make an official complaint to your bank first and wait 15 calendar days. The case must not be in court or already settled. Apply on the Sanadak website or app.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in United Arab Emirates lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in the UAE (Dubai & Abu Dhabi).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.