Togo: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Togo.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Togo.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Union Togolaise de Banque (UTB)
Bank- Head office:+228 22 23 43 00
App or online: Report fraud with the online form at https://utb.tg/declaration-fraude
Email: [email protected]
Bank Of Africa Togo (BOA)
Bank- Complaints line:+228 22 53 62 62(Mon–Fri 7:45am–5pm, Sat 9am–12:15pm)
App or online: Online complaint form: https://docflow.of.africa/BOARecEnLigne/Reclamation.aspx
Email: [email protected]
Report phishing: [email protected]
Moov Africa Togo - Flooz (Moov Money)
Mobile money- Customer contact:+228 99 99 00 00
- Customer contact:+228 22 20 13 23
Phone code: *155*1*4#: reverses a transfer sent to the wrong number (choose option 1, then enter the transaction ID, the correct number and your Flooz code)
Email: [email protected]
Yas Togo - Mixx by Yas (mobile money)
Mobile money- Customer service (option 3 for Mixx by Yas):888
- From abroad:+228 90 30 08 88
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Orabank Togo, Ecobank Togo, T-Money (Togocom). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
ARCEP Togo (electronic communications regulator)
Complaints about telecom operators.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Togo.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.