The Gambia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in The Gambia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in The Gambia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about The Gambia
- Wave and Ecobank Gambia publish no phone number on their websites, so be wary of anyone offering you a 'helpline' for them.
Bank and payment fraud lines
GTBank Gambia
Bank- Complaints and enquiries:+220 437 6371
- Complaints and enquiries:437 6372
- Complaints and enquiries:+220 786 6396
- Customer contact:+220 381 7777
App or online: Online complaints form (and escalation form) on the bank's complaints page
Zenith Bank Gambia
Bank- Customer service:+220 439 9471(Mon–Fri, business hours)
- Customer service:439 9474(Mon–Fri, business hours)
Email: [email protected]
QMoney (QCell)
Mobile money- Help line:133
- WhatsApp:+220 327 7118
App or online: Contact form: https://qmoney.gm/contact-us/
Not listed here
We could not confirm contact details on the official website of: Ecobank Gambia, Trust Bank (Gambia), Wave Gambia. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in The Gambia.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.