Mobile Wallet Fraud Help · The Gambia
QMoney Fraud: How to Report It and Stop the Money
If you sent money to a scammer through QMoney, or money left your QMoney account without your permission, contact QMoney straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call QMoney’s official line below, or use help inside the official QMoney app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. QMoney will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in The Gambia, and keep screenshots of every message and payment.
Official QMoney fraud contacts
QMoney (QCell)
Mobile money- Help line:133
- WhatsApp:+220 327 7118
App or online: Contact form: https://qmoney.gm/contact-us/
Know this about The Gambia
- Wave and Ecobank Gambia publish no phone number on their websites, so be wary of anyone offering you a 'helpline' for them.
Report it to the police too
Cybercrime agencies in The Gambia lists who to report to.
These contacts were read on QMoney’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in The Gambia are in Bank Fraud Help: The Gambia, and every wallet is in Mobile Wallet Fraud Help.