SCB Fraud: How to Report It and Stop the Money
If money left your SCB account without your permission, or you paid a scammer, contact SCB straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call SCB’s official line below, or use help inside the official SCB app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. SCB will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Thailand, and keep screenshots of every message and payment.
Official SCB fraud contacts
SCB (Siam Commercial Bank)
Bank- Fraud victims (urgent account suspension):02 777 7575(24/7)
- Call center (fraud, block cards):02 777 7777(24/7)
Email: [email protected]
Report phishing: [email protected]
If SCB won’t help
Royal Thai Police online cybercrime portal (hotline 1441)
File an online police report, check suspected mule accounts and find each bank's self-service account-freeze channel. Police cyber hotline: 1441.
Official websiteBank of Thailand: Financial Consumer Protection Center (FCC) 1213
The central bank's hotline, 1213, for complaints against banks.
Official websiteReport it to the police too
Cybercrime agencies in Thailand lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Thailand (and Recover Your Money).
Common questions about SCB fraud
- What is the SCB fraud helpline number?
- SCB lists these numbers on its own website: Fraud victims (urgent account suspension): 02 777 7575 (24/7); Call center (fraud, block cards): 02 777 7777 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to SCB?
- Call SCB's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if SCB will not help or refund me?
- In Thailand you can complain to Royal Thai Police online cybercrime portal (hotline 1441), Bank of Thailand: Financial Consumer Protection Center (FCC) 1213. Details of what each one handles are on this page.
Other providers in Thailand
These contacts were read on SCB’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not SCB and cannot recover money. All Thailand providers are in Bank Fraud Help: Thailand.