Krungthai Bank Fraud: How to Report It and Stop the Money
If money left your Krungthai Bank account without your permission, or you paid a scammer, contact Krungthai Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Krungthai Bank’s official line below, or use help inside the official Krungthai Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Krungthai Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Thailand, and keep screenshots of every message and payment.
Official Krungthai Bank fraud contacts
Krungthai Bank
Bank- Contact center:0-2111-1111
- From overseas:+66-2111-1111
Email: [email protected], [email protected]
If Krungthai Bank won’t help
Royal Thai Police online cybercrime portal (hotline 1441)
File an online police report, check suspected mule accounts and find each bank's self-service account-freeze channel. Police cyber hotline: 1441.
Official websiteBank of Thailand: Financial Consumer Protection Center (FCC) 1213
The central bank's hotline, 1213, for complaints against banks.
Official websiteReport it to the police too
Cybercrime agencies in Thailand lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Thailand (and Recover Your Money).
Common questions about Krungthai Bank fraud
- What is the Krungthai Bank fraud helpline number?
- Krungthai Bank lists these numbers on its own website: Contact center: 0-2111-1111; From overseas: +66-2111-1111. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Krungthai Bank?
- Call Krungthai Bank's official line, or report it by email: [email protected], [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Krungthai Bank will not help or refund me?
- In Thailand you can complain to Royal Thai Police online cybercrime portal (hotline 1441), Bank of Thailand: Financial Consumer Protection Center (FCC) 1213. Details of what each one handles are on this page.
Other providers in Thailand
These contacts were read on Krungthai Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Krungthai Bank and cannot recover money. All Thailand providers are in Bank Fraud Help: Thailand.