Bangkok Bank Fraud: How to Report It and Stop the Money
If money left your Bangkok Bank account without your permission, or you paid a scammer, contact Bangkok Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bangkok Bank’s official line below, or use help inside the official Bangkok Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bangkok Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Thailand, and keep screenshots of every message and payment.
Official Bangkok Bank fraud contacts
Bangkok Bank
Bank- Call center (cancel lost or stolen card):1333(24/7)
- Call center (landline or from overseas):(66) 0 2645 5555(24/7)
- Credit cards (Visa, Mastercard, UnionPay):(66) 0 2638 4000
- Credit cards (American Express):(66) 0 2638 4400
Email: [email protected]
If Bangkok Bank won’t help
Royal Thai Police online cybercrime portal (hotline 1441)
File an online police report, check suspected mule accounts and find each bank's self-service account-freeze channel. Police cyber hotline: 1441.
Official websiteBank of Thailand: Financial Consumer Protection Center (FCC) 1213
The central bank's hotline, 1213, for complaints against banks.
Official websiteReport it to the police too
Cybercrime agencies in Thailand lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Thailand (and Recover Your Money).
Common questions about Bangkok Bank fraud
- What is the Bangkok Bank fraud helpline number?
- Bangkok Bank lists these numbers on its own website: Call center (cancel lost or stolen card): 1333 (24/7); Call center (landline or from overseas): (66) 0 2645 5555 (24/7); Credit cards (Visa, Mastercard, UnionPay): (66) 0 2638 4000; Credit cards (American Express): (66) 0 2638 4400. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bangkok Bank?
- Call Bangkok Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bangkok Bank will not help or refund me?
- In Thailand you can complain to Royal Thai Police online cybercrime portal (hotline 1441), Bank of Thailand: Financial Consumer Protection Center (FCC) 1213. Details of what each one handles are on this page.
Other providers in Thailand
These contacts were read on Bangkok Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bangkok Bank and cannot recover money. All Thailand providers are in Bank Fraud Help: Thailand.