Bank Fraud Help · Seychelles
Nouvobanq Fraud: How to Report It and Stop the Money
If money left your Nouvobanq account without your permission, or you paid a scammer, contact Nouvobanq straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Nouvobanq’s official line below, or use help inside the official Nouvobanq app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Nouvobanq will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Seychelles, and keep screenshots of every message and payment.
Official Nouvobanq fraud contacts
Nouvobanq
Bank- Card support:+248 4293 040
- Card support:4293 036
- Card support:2509 090
- Complaints:+248 4293 080
- Head office:+248 4293 000
If Nouvobanq won’t help
Financial Services Authority: complaint handling
Complaints against a financial service provider that it has not resolved.
Give the provider 21 business days to deal with your complaint before escalating.
Official websiteYour rights as a Nouvobanq customer in Seychelles
- Financial Consumer Protection (Complaint Handling) Regulations, section 9. You must give the provider 21 business days to decide on your complaint before taking it to the Financial Services Authority. Source
Report it to the police too
Cybercrime agencies in Seychelles lists who to report to.
Common questions about Nouvobanq fraud
- What is the Nouvobanq fraud helpline number?
- Nouvobanq lists these numbers on its own website: Card support: +248 4293 040; Card support: 4293 036; Card support: 2509 090; Complaints: +248 4293 080; Head office: +248 4293 000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Nouvobanq?
- Call Nouvobanq's official line, or report it by email: [email protected], [email protected], [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Nouvobanq will not help or refund me?
- In Seychelles you can complain to Financial Services Authority: complaint handling. Details of what each one handles are on this page.
Other providers in Seychelles
These contacts were read on Nouvobanq’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Nouvobanq and cannot recover money. All Seychelles providers are in Bank Fraud Help: Seychelles.