Bank Fraud Help · Seychelles
MCB Seychelles Fraud: How to Report It and Stop the Money
If money left your MCB Seychelles account without your permission, or you paid a scammer, contact MCB Seychelles straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call MCB Seychelles’s official line below, or use help inside the official MCB Seychelles app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. MCB Seychelles will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Seychelles, and keep screenshots of every message and payment.
Official MCB Seychelles fraud contacts
MCB Seychelles
Bank- Helpline:+248 428 4555(24/7)
Email: [email protected]
If MCB Seychelles won’t help
Financial Services Authority: complaint handling
Complaints against a financial service provider that it has not resolved.
Give the provider 21 business days to deal with your complaint before escalating.
Official websiteYour rights as a MCB Seychelles customer in Seychelles
- Financial Consumer Protection (Complaint Handling) Regulations, section 9. You must give the provider 21 business days to decide on your complaint before taking it to the Financial Services Authority. Source
Report it to the police too
Cybercrime agencies in Seychelles lists who to report to.
Common questions about MCB Seychelles fraud
- What is the MCB Seychelles fraud helpline number?
- MCB Seychelles lists these numbers on its own website: Helpline: +248 428 4555 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to MCB Seychelles?
- Call MCB Seychelles's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if MCB Seychelles will not help or refund me?
- In Seychelles you can complain to Financial Services Authority: complaint handling. Details of what each one handles are on this page.
Other providers in Seychelles
These contacts were read on MCB Seychelles’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not MCB Seychelles and cannot recover money. All Seychelles providers are in Bank Fraud Help: Seychelles.