What is the Banca Intesa Beograd fraud helpline number?

Banca Intesa Beograd lists these numbers on its own website: Payment card service: block card: +381 11 3010160 (24/7); Contact centre: +381 11 3108888 (Mon–Sat 8am–8pm). Always dial the number printed on your card or shown in the official app if you are unsure.

How do I report fraud to Banca Intesa Beograd?

Call Banca Intesa Beograd's official line, or report it by email: kontakt@bancaintesa.rs. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

What if Banca Intesa Beograd will not help or refund me?

In Serbia you can complain to National Bank of Serbia (NBS): complaints and mediation. Details of what each one handles are on this page.

Bank Fraud Help · Serbia

Banca Intesa Beograd Fraud: How to Report It and Stop the Money

If money left your Banca Intesa Beograd account without your permission, or you paid a scammer, contact Banca Intesa Beograd straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

Call Banca Intesa Beograd’s official line below, or use help inside the official Banca Intesa Beograd app. Never use a number from a text, a caller or a search result.
Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
Change your online banking password and PIN if anyone may know them. Banca Intesa Beograd will never ask for your PIN, password or a one-time code.
Report it to the police too: see who handles cybercrime in Serbia, and keep screenshots of every message and payment.

Official Banca Intesa Beograd fraud contacts

Banca Intesa Beograd

Bank

Payment card service: block card:+381 11 3010160(24/7)
Contact centre:+381 11 3108888(Mon–Sat 8am–8pm)

Email: [email protected]

Source: Banca Intesa Beograd official page

Know this about Serbia

UniCredit and NLB Komercijalna phone lines are staffed only in business hours: outside those hours, block your card in the bank's app.

If Banca Intesa Beograd won’t help

National Bank of Serbia (NBS): complaints and mediation

Complaints about banks, payment service providers and e-money issuers. It also offers free mediation.

Complain to the bank first; it has 15 days to answer. If it does not reply or you are not satisfied, use the online form on the NBS site. The review is free and NBS replies within three months. NBS info centre: 0800 111 110.

Official website

Report it to the police too

Cybercrime agencies in Serbia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Serbia (2026).

Common questions about Banca Intesa Beograd fraud

What is the Banca Intesa Beograd fraud helpline number?: Banca Intesa Beograd lists these numbers on its own website: Payment card service: block card: +381 11 3010160 (24/7); Contact centre: +381 11 3108888 (Mon–Sat 8am–8pm). Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Banca Intesa Beograd?: Call Banca Intesa Beograd's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Banca Intesa Beograd will not help or refund me?: In Serbia you can complain to National Bank of Serbia (NBS): complaints and mediation. Details of what each one handles are on this page.

Other providers in Serbia

NLB Komercijalna banka UniCredit Bank Srbija Raiffeisen banka Srbija AIK Banka

These contacts were read on Banca Intesa Beograd’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banca Intesa Beograd and cannot recover money. All Serbia providers are in Bank Fraud Help: Serbia.