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Bank Fraud Help · Serbia

AIK Banka Fraud: How to Report It and Stop the Money

If money left your AIK Banka account without your permission, or you paid a scammer, contact AIK Banka straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call AIK Banka’s official line below, or use help inside the official AIK Banka app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. AIK Banka will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Serbia, and keep screenshots of every message and payment.

Official AIK Banka fraud contacts

AIK Banka

Bank
Source: AIK Banka official page

Know this about Serbia

  • UniCredit and NLB Komercijalna phone lines are staffed only in business hours: outside those hours, block your card in the bank's app.

If AIK Banka won’t help

National Bank of Serbia (NBS): complaints and mediation

Complaints about banks, payment service providers and e-money issuers. It also offers free mediation.

Complain to the bank first; it has 15 days to answer. If it does not reply or you are not satisfied, use the online form on the NBS site. The review is free and NBS replies within three months. NBS info centre: 0800 111 110.

Official website

Report it to the police too

Cybercrime agencies in Serbia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Serbia (2026).

Common questions about AIK Banka fraud

What is the AIK Banka fraud helpline number?
AIK Banka lists these numbers on its own website: Contact centre (free in Serbia): 0800 10 10 15 (24/7); From abroad: +381 11 785 9999 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to AIK Banka?
Call AIK Banka's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if AIK Banka will not help or refund me?
In Serbia you can complain to National Bank of Serbia (NBS): complaints and mediation. Details of what each one handles are on this page.

Other providers in Serbia

Banca Intesa BeogradNLB Komercijalna bankaUniCredit Bank SrbijaRaiffeisen banka Srbija

These contacts were read on AIK Banka’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not AIK Banka and cannot recover money. All Serbia providers are in Bank Fraud Help: Serbia.