Equity Bank Rwanda Fraud: How to Report It and Stop the Money
If money left your Equity Bank Rwanda account without your permission, or you paid a scammer, contact Equity Bank Rwanda straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Equity Bank Rwanda’s official line below, or use help inside the official Equity Bank Rwanda app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Equity Bank Rwanda will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Rwanda, and keep screenshots of every message and payment.
Official Equity Bank Rwanda fraud contacts
Equity Bank Rwanda
Bank- Contact centre:+250 788 190 000
App or online: 'Talk to us' portal: https://equity-rw.custhelp.com/app/ask
Email: [email protected]
If Equity Bank Rwanda won’t help
National Bank of Rwanda (BNR)
The regulator for financial consumer protection. Contact it if your bank or mobile-money provider does not resolve your complaint.
Complain to the provider first. BNR: +250 788 199 000, [email protected].
Official websiteYour rights as a Equity Bank Rwanda customer in Rwanda
- Law No. 017/2021 of 03/03/2021 relating to financial service consumer protection. Rwanda's law protecting people who use financial services, overseen by the National Bank of Rwanda. Source
Report it to the police too
Cybercrime agencies in Rwanda lists who to report to.
Common questions about Equity Bank Rwanda fraud
- What is the Equity Bank Rwanda fraud helpline number?
- Equity Bank Rwanda lists these numbers on its own website: Contact centre: +250 788 190 000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Equity Bank Rwanda?
- Call Equity Bank Rwanda's official line, or report it in the app or online: 'Talk to us' portal: https://equity-rw.custhelp.com/app/ask, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Equity Bank Rwanda will not help or refund me?
- In Rwanda you can complain to National Bank of Rwanda (BNR). Details of what each one handles are on this page.
Other providers in Rwanda
These contacts were read on Equity Bank Rwanda’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Equity Bank Rwanda and cannot recover money. All Rwanda providers are in Bank Fraud Help: Rwanda.