Bank of Kigali Fraud: How to Report It and Stop the Money
If money left your Bank of Kigali account without your permission, or you paid a scammer, contact Bank of Kigali straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Kigali’s official line below, or use help inside the official Bank of Kigali app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Kigali will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Rwanda, and keep screenshots of every message and payment.
Official Bank of Kigali fraud contacts
Bank of Kigali
Bank- Report fraud (hotline):4455
- Contact centre:+250 788 143 000
App or online: In the BK Mobile app: block your card
Email: [email protected]
If Bank of Kigali won’t help
National Bank of Rwanda (BNR)
The regulator for financial consumer protection. Contact it if your bank or mobile-money provider does not resolve your complaint.
Complain to the provider first. BNR: +250 788 199 000, [email protected].
Official websiteYour rights as a Bank of Kigali customer in Rwanda
- Law No. 017/2021 of 03/03/2021 relating to financial service consumer protection. Rwanda's law protecting people who use financial services, overseen by the National Bank of Rwanda. Source
Report it to the police too
Cybercrime agencies in Rwanda lists who to report to.
Common questions about Bank of Kigali fraud
- What is the Bank of Kigali fraud helpline number?
- Bank of Kigali lists these numbers on its own website: Report fraud (hotline): 4455; Contact centre: +250 788 143 000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Kigali?
- Call Bank of Kigali's official line, or report it in the app or online: In the BK Mobile app: block your card, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank of Kigali will not help or refund me?
- In Rwanda you can complain to National Bank of Rwanda (BNR). Details of what each one handles are on this page.
Other providers in Rwanda
Equity Bank RwandaI&M Bank RwandaAirtel Money RwandaMTN Rwanda
These contacts were read on Bank of Kigali’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Kigali and cannot recover money. All Rwanda providers are in Bank Fraud Help: Rwanda.