MTN Rwanda Fraud: How to Report It and Stop the Money
If you sent money to a scammer through MTN Rwanda, or money left your MTN Rwanda account without your permission, contact MTN Rwanda straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call MTN Rwanda’s official line below, or use help inside the official MTN Rwanda app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. MTN Rwanda will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Rwanda, and keep screenshots of every message and payment.
Official MTN Rwanda fraud contacts
MTN Rwanda (MoMo)
Mobile money- Customer care (toll-free):100
- WhatsApp (also sign-language support):+250 788 310 044
App or online: Report MoMo fraud with the online form: https://www.mtn.co.rw/report-momo-fraud/
Email: [email protected]
If MTN Rwanda won’t help
National Bank of Rwanda (BNR)
The regulator for financial consumer protection. Contact it if your bank or mobile-money provider does not resolve your complaint.
Complain to the provider first. BNR: +250 788 199 000, [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Rwanda lists who to report to.
Other wallets in Rwanda
These contacts were read on MTN Rwanda’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Rwanda are in Bank Fraud Help: Rwanda, and every wallet is in Mobile Wallet Fraud Help.