Rwanda: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Rwanda.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Rwanda.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
MTN Rwanda (MoMo)
Mobile money- Customer care (toll-free):100
- WhatsApp (also sign-language support):+250 788 310 044
App or online: Report MoMo fraud with the online form: https://www.mtn.co.rw/report-momo-fraud/
Email: [email protected]
Airtel Money Rwanda
Mobile money- Helpline (free from an Airtel line):100
- From a landline or abroad:+250 721 000 456
- From a landline or abroad:+250 731 100 100
- WhatsApp:+250 731 313 131
Email: [email protected]
Bank of Kigali
Bank- Report fraud (hotline):4455
- Contact centre:+250 788 143 000
App or online: In the BK Mobile app: block your card
Email: [email protected]
Equity Bank Rwanda
Bank- Contact centre:+250 788 190 000
App or online: 'Talk to us' portal: https://equity-rw.custhelp.com/app/ask
Email: [email protected]
I&M Bank Rwanda
Bank- Customer contact:+250 788 162 006
Email: [email protected]
If your bank won’t help
National Bank of Rwanda (BNR)
The regulator for financial consumer protection. Contact it if your bank or mobile-money provider does not resolve your complaint.
Complain to the provider first. BNR: +250 788 199 000, [email protected].
Official websiteYour rights
- Law No. 017/2021 of 03/03/2021 relating to financial service consumer protection. Rwanda's law protecting people who use financial services, overseen by the National Bank of Rwanda. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Rwanda.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.