Bank Fraud Help · Portugal
Santander Portugal Fraud: How to Report It and Stop the Money
If money left your Santander Portugal account without your permission, or you paid a scammer, contact Santander Portugal straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Santander Portugal’s official line below, or use help inside the official Santander Portugal app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Santander Portugal will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Portugal, and keep screenshots of every message and payment.
Official Santander Portugal fraud contacts
Santander Portugal
Bank- Lost or stolen card, from Portugal and abroad:+351 217 807 393(24/7)
- SuperLinha customer line, from Portugal and abroad:+351 217 807 364(24/7)
- Support in English:+351 217 807 396(Working days 7am–10pm)
Email: [email protected]
Report phishing: https://www.santander.pt/ciberseguranca
Know this about Portugal
- For MB WAY fraud, call your own bank's line listed here or shown in your banking app. We could not verify a separate MB WAY contact.
Your rights as a Santander Portugal customer in Portugal
- EU payment services rules (PSD2): EUR 50 limit. If a lost or stolen card or stolen login details are used for a payment you did not authorise, your bank must refund you and your own loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Source
Report it to the police too
Cybercrime agencies in Portugal lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Portugal (and Get Your Money Back).
Common questions about Santander Portugal fraud
- What is the Santander Portugal fraud helpline number?
- Santander Portugal lists these numbers on its own website: Lost or stolen card, from Portugal and abroad: +351 217 807 393 (24/7); SuperLinha customer line, from Portugal and abroad: +351 217 807 364 (24/7); Support in English: +351 217 807 396 (Working days 7am–10pm). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Santander Portugal?
- Call Santander Portugal's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Portugal
These contacts were read on Santander Portugal’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Santander Portugal and cannot recover money. All Portugal providers are in Bank Fraud Help: Portugal.