Portugal: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Portugal.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Portugal.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Portugal
- For MB WAY fraud, call your own bank's line listed here or shown in your banking app. We could not verify a separate MB WAY contact.
Bank and payment fraud lines
Caixa Geral de Depósitos (CGD)
Bank- Customer line, also for lost or stolen cards and fraud (personal customers):217 900 790(24/7)
- Business customers:217 900 791(8am–10pm daily)
- Credit card support:218 422 424
- From abroad: Germany, Belgium, Spain, France, Netherlands, Luxembourg, UK, Switzerland (free):00 800 351351 00(24/7)
- From abroad: USA and Canada (free):011 800 351 351 00(24/7)
- From abroad: Brazil (free):0 800 888 12 13(24/7)
Banco BPI
Bank- Security line (fraud), from Portugal and abroad:+351 21 720 77 61(24/7)
- BPI Direto customer line, from Portugal and abroad:+351 21 720 77 07(24/7)
App or online: BPI virtual assistant: say 'Perdi o meu cartão' and choose the card to cancel (needs your BPI Net access code).
novobanco
Bank- Report loss, theft or fraud of a card or payment method (free):800 202 505
- Linha Direta customer line:707 247 365(Business days 8am–10pm, weekends and holidays 9am–6pm)
- Linha Direta (standard landline rate):21 883 77 00(Business days 8am–10pm, weekends and holidays 9am–6pm)
- From abroad: Europe:00 351 21 883 77 02
- From abroad: Canada and USA:00 351 21 883 77 03
- From abroad: South Africa:00 351 21 883 77 04
- From abroad: Brazil:00 351 21 883 77 06
App or online: In the novobanco app: Cartões › Cancelar Cartão. In novobanco Online: Cartões › Gestão de Cartões › Cancelamento de cartão.
Email: [email protected]
Report phishing: https://www.novobanco.pt/ajuda-contactos/como-reportar-uma-fraude
Santander Portugal
Bank- Lost or stolen card, from Portugal and abroad:+351 217 807 393(24/7)
- SuperLinha customer line, from Portugal and abroad:+351 217 807 364(24/7)
- Support in English:+351 217 807 396(Working days 7am–10pm)
Email: [email protected]
Report phishing: https://www.santander.pt/ciberseguranca
Millennium bcp
Bank- Customer line (landline):+351 21 005 24 24(24/7)
- Lost or stolen card, from abroad:+351 214 270 402(24/7)
- Customer line (mobile number):+351 91 827 24 24(24/7)
- Customer line (mobile number):+351 93 522 24 24(24/7)
- Customer line (mobile number):+351 96 599 24 24(24/7)
Not listed here
We could not confirm contact details on the official website of: MB WAY. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Your rights
- EU payment services rules (PSD2): EUR 50 limit. If a lost or stolen card or stolen login details are used for a payment you did not authorise, your bank must refund you and your own loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Portugal lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Portugal (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.