Bank Fraud Help · Portugal
Caixa Geral de Depósitos Fraud: How to Report It and Stop the Money
If money left your Caixa Geral de Depósitos account without your permission, or you paid a scammer, contact Caixa Geral de Depósitos straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Caixa Geral de Depósitos’s official line below, or use help inside the official Caixa Geral de Depósitos app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Caixa Geral de Depósitos will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Portugal, and keep screenshots of every message and payment.
Official Caixa Geral de Depósitos fraud contacts
Caixa Geral de Depósitos (CGD)
Bank- Customer line, also for lost or stolen cards and fraud (personal customers):217 900 790(24/7)
- Business customers:217 900 791(8am–10pm daily)
- Credit card support:218 422 424
- From abroad: Germany, Belgium, Spain, France, Netherlands, Luxembourg, UK, Switzerland (free):00 800 351351 00(24/7)
- From abroad: USA and Canada (free):011 800 351 351 00(24/7)
- From abroad: Brazil (free):0 800 888 12 13(24/7)
Know this about Portugal
- For MB WAY fraud, call your own bank's line listed here or shown in your banking app. We could not verify a separate MB WAY contact.
Your rights as a Caixa Geral de Depósitos customer in Portugal
- EU payment services rules (PSD2): EUR 50 limit. If a lost or stolen card or stolen login details are used for a payment you did not authorise, your bank must refund you and your own loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Source
Report it to the police too
Cybercrime agencies in Portugal lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Portugal (and Get Your Money Back).
Common questions about Caixa Geral de Depósitos fraud
- What is the Caixa Geral de Depósitos fraud helpline number?
- Caixa Geral de Depósitos lists these numbers on its own website: Customer line, also for lost or stolen cards and fraud (personal customers): 217 900 790 (24/7); Business customers: 217 900 791 (8am–10pm daily); Credit card support: 218 422 424; From abroad: Germany, Belgium, Spain, France, Netherlands, Luxembourg, UK, Switzerland (free): 00 800 351351 00 (24/7); From abroad: USA and Canada (free): 011 800 351 351 00 (24/7); From abroad: Brazil (free): 0 800 888 12 13 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Caixa Geral de Depósitos?
- Call Caixa Geral de Depósitos's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Portugal
These contacts were read on Caixa Geral de Depósitos’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Caixa Geral de Depósitos and cannot recover money. All Portugal providers are in Bank Fraud Help: Portugal.