Bank Fraud Help · Philippines
Metrobank Fraud: How to Report It and Stop the Money
If money left your Metrobank account without your permission, or you paid a scammer, contact Metrobank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Metrobank’s official line below, or use help inside the official Metrobank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Metrobank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Philippines, and keep screenshots of every message and payment.
Official Metrobank fraud contacts
Metrobank
Bank- Contact Center (accounts and cards):(02) 88-700-700
- Toll-free (domestic):1-800-1888-5775
- Cards, from abroad (toll-free):(IAC) +800-8700-0707
Email: [email protected], [email protected]
Know this about Philippines
- A refund under AFASA is not automatic: an institution found to have adequate security controls is not liable.
- GCash asks you to report unauthorised transactions within 15 days. That deadline is GCash's own rule, not the law, but report as early as you can.
If Metrobank won’t help
BSP Online Buddy (BOB) / BSP Consumer Assistance Mechanism
Escalate an unresolved complaint against any bank, e-wallet or payment operator supervised by the central bank.
Official websiteYour rights as a Metrobank customer in Philippines
- Republic Act No. 12010, Anti-Financial Account Scamming Act (AFASA). Banks and e-wallets must protect accounts with adequate security controls. One that fails to do so, or fails to use the highest degree of diligence, must return the lost funds, and no criminal conviction is needed first. Institutions may temporarily hold funds in a disputed transaction, including social-engineering scams, for up to 30 days unless a court extends it. Source
Report it to the police too
Cybercrime agencies in Philippines lists who to report to.
Common questions about Metrobank fraud
- What is the Metrobank fraud helpline number?
- Metrobank lists these numbers on its own website: Contact Center (accounts and cards): (02) 88-700-700; Toll-free (domestic): 1-800-1888-5775; Cards, from abroad (toll-free): (IAC) +800-8700-0707. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Metrobank?
- Call Metrobank's official line, or report it by email: [email protected], [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Metrobank will not help or refund me?
- In Philippines you can complain to BSP Online Buddy (BOB) / BSP Consumer Assistance Mechanism. Details of what each one handles are on this page.
Other providers in Philippines
These contacts were read on Metrobank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Metrobank and cannot recover money. All Philippines providers are in Bank Fraud Help: Philippines.