Maya Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Maya, or money left your Maya account without your permission, contact Maya straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Maya’s official line below, or use help inside the official Maya app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Maya will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Philippines, and keep screenshots of every message and payment.
Official Maya fraud contacts
Maya (Maya Philippines)
Wallet- Customer care:+632 8845 7788(Daily 8am–7pm; emergencies (lost phone, unauthorised activity) after hours)
- Toll-free (PLDT):1800 1084 57788
- Free from a Smart number:*788
App or online: In the app: Profile › Get help › Chat with us, choose a topic, then raise a ticket or chat with an agent.
Know this about Philippines
- A refund under AFASA is not automatic: an institution found to have adequate security controls is not liable.
- GCash asks you to report unauthorised transactions within 15 days. That deadline is GCash's own rule, not the law, but report as early as you can.
If Maya won’t help
BSP Online Buddy (BOB) / BSP Consumer Assistance Mechanism
Escalate an unresolved complaint against any bank, e-wallet or payment operator supervised by the central bank.
Official websiteReport it to the police too
Cybercrime agencies in Philippines lists who to report to.
Other wallets in Philippines
These contacts were read on Maya’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Philippines are in Bank Fraud Help: Philippines, and every wallet is in Mobile Wallet Fraud Help.