Bank Fraud Help · Philippines
BDO Unibank Fraud: How to Report It and Stop the Money
If money left your BDO Unibank account without your permission, or you paid a scammer, contact BDO Unibank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BDO Unibank’s official line below, or use help inside the official BDO Unibank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BDO Unibank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Philippines, and keep screenshots of every message and payment.
Official BDO Unibank fraud contacts
BDO Unibank
Bank- Scams, fraud, lost or stolen cards:(+632) 8888-0000
- Outside Metro Manila (PLDT/Globelines landline: press # then the number):#8888-0000
- From abroad, toll-free (CALLBDO = 2255-236):(IAC) +800-8-CALLBDO
Email: [email protected]
Report phishing: [email protected]
Know this about Philippines
- A refund under AFASA is not automatic: an institution found to have adequate security controls is not liable.
- GCash asks you to report unauthorised transactions within 15 days. That deadline is GCash's own rule, not the law, but report as early as you can.
If BDO Unibank won’t help
BSP Online Buddy (BOB) / BSP Consumer Assistance Mechanism
Escalate an unresolved complaint against any bank, e-wallet or payment operator supervised by the central bank.
Official websiteYour rights as a BDO Unibank customer in Philippines
- Republic Act No. 12010, Anti-Financial Account Scamming Act (AFASA). Banks and e-wallets must protect accounts with adequate security controls. One that fails to do so, or fails to use the highest degree of diligence, must return the lost funds, and no criminal conviction is needed first. Institutions may temporarily hold funds in a disputed transaction, including social-engineering scams, for up to 30 days unless a court extends it. Source
Report it to the police too
Cybercrime agencies in Philippines lists who to report to.
Common questions about BDO Unibank fraud
- What is the BDO Unibank fraud helpline number?
- BDO Unibank lists these numbers on its own website: Scams, fraud, lost or stolen cards: (+632) 8888-0000; Outside Metro Manila (PLDT/Globelines landline: press # then the number): #8888-0000; From abroad, toll-free (CALLBDO = 2255-236): (IAC) +800-8-CALLBDO. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BDO Unibank?
- Call BDO Unibank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BDO Unibank will not help or refund me?
- In Philippines you can complain to BSP Online Buddy (BOB) / BSP Consumer Assistance Mechanism. Details of what each one handles are on this page.
Other providers in Philippines
These contacts were read on BDO Unibank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BDO Unibank and cannot recover money. All Philippines providers are in Bank Fraud Help: Philippines.