Landbank of the Philippines Fraud: How to Report It and Stop the Money
If money left your Landbank of the Philippines account without your permission, or you paid a scammer, contact Landbank of the Philippines straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Landbank of the Philippines’s official line below, or use help inside the official Landbank of the Philippines app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Landbank of the Philippines will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Philippines, and keep screenshots of every message and payment.
Official Landbank of the Philippines fraud contacts
Landbank of the Philippines
Bank- Customer care (Metro Manila):(+632) 8-405-7000(24/7)
- Toll-free from PLDT; Smart/Sun/TNT at a flat Php 8 per call:1-800-10-405-7000(24/7)
Email: [email protected]
Report phishing: [email protected]
Know this about Philippines
- A refund under AFASA is not automatic: an institution found to have adequate security controls is not liable.
- GCash asks you to report unauthorised transactions within 15 days. That deadline is GCash's own rule, not the law, but report as early as you can.
If Landbank of the Philippines won’t help
BSP Online Buddy (BOB) / BSP Consumer Assistance Mechanism
Escalate an unresolved complaint against any bank, e-wallet or payment operator supervised by the central bank.
Official websiteYour rights as a Landbank of the Philippines customer in Philippines
- Republic Act No. 12010, Anti-Financial Account Scamming Act (AFASA). Banks and e-wallets must protect accounts with adequate security controls. One that fails to do so, or fails to use the highest degree of diligence, must return the lost funds, and no criminal conviction is needed first. Institutions may temporarily hold funds in a disputed transaction, including social-engineering scams, for up to 30 days unless a court extends it. Source
Report it to the police too
Cybercrime agencies in Philippines lists who to report to.
Common questions about Landbank of the Philippines fraud
- What is the Landbank of the Philippines fraud helpline number?
- Landbank of the Philippines lists these numbers on its own website: Customer care (Metro Manila): (+632) 8-405-7000 (24/7); Toll-free from PLDT; Smart/Sun/TNT at a flat Php 8 per call: 1-800-10-405-7000 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Landbank of the Philippines?
- Call Landbank of the Philippines's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Landbank of the Philippines will not help or refund me?
- In Philippines you can complain to BSP Online Buddy (BOB) / BSP Consumer Assistance Mechanism. Details of what each one handles are on this page.
Other providers in Philippines
These contacts were read on Landbank of the Philippines’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Landbank of the Philippines and cannot recover money. All Philippines providers are in Bank Fraud Help: Philippines.