Bank Fraud Help · Middle East
Palestine: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Palestine.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Palestine.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Palestine
- We could not confirm a complaint route at the Palestine Monetary Authority, so complain to your bank in writing and keep the reference.
Bank and payment fraud lines
Bank of Palestine
Bank- Customer care:1700 150 150
- From abroad:+970 2 294 6420
- Complaints:02 294 6531
Palestine Islamic Bank
Bank- Customer care:1700 220 220
- From abroad:+970 2 296 7888
- WhatsApp:+970 59 444 3 444
Email: [email protected]
PalPay (Mahfazati wallet)
Wallet- Technical support:1700 999 666(24/7)
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Palestine.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.