Mobile Wallet Fraud Help · Palestine
PalPay Fraud: How to Report It and Stop the Money
If you sent money to a scammer through PalPay, or money left your PalPay account without your permission, contact PalPay straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call PalPay’s official line below, or use help inside the official PalPay app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. PalPay will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Palestine, and keep screenshots of every message and payment.
Official PalPay fraud contacts
PalPay (Mahfazati wallet)
Wallet- Technical support:1700 999 666(24/7)
Know this about Palestine
- We could not confirm a complaint route at the Palestine Monetary Authority, so complain to your bank in writing and keep the reference.
Report it to the police too
Cybercrime agencies in Palestine lists who to report to.
These contacts were read on PalPay’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Palestine are in Bank Fraud Help: Palestine, and every wallet is in Mobile Wallet Fraud Help.