NIC Asia Bank Fraud: How to Report It and Stop the Money
If money left your NIC Asia Bank account without your permission, or you paid a scammer, contact NIC Asia Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call NIC Asia Bank’s official line below, or use help inside the official NIC Asia Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. NIC Asia Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Nepal, and keep screenshots of every message and payment.
Official NIC Asia Bank fraud contacts
NIC Asia Bank
Bank- Toll-free (from NTC):16600177771
- Toll-free (from Ncell):1810-21-77771
- Corporate office:+977-01-5971297
- Corporate office:+977-01-5971298
Email: [email protected]
Know this about Nepal
- Some Nepali banks publish "24x7 account freeze" numbers, but these are only for police and financial-crime investigators. Call your bank's toll-free or customer care line, then report to the police.
If NIC Asia Bank won’t help
Nepal Rastra Bank: Gunaso (financial consumer grievance portal)
Complain to the central bank about a bank, financial institution or wallet that has not resolved your complaint.
Official websiteReport it to the police too
Cybercrime agencies in Nepal lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Nepal (and Recover Your Money).
Common questions about NIC Asia Bank fraud
- What is the NIC Asia Bank fraud helpline number?
- NIC Asia Bank lists these numbers on its own website: Toll-free (from NTC): 16600177771; Toll-free (from Ncell): 1810-21-77771; Corporate office: +977-01-5971297; Corporate office: +977-01-5971298. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to NIC Asia Bank?
- Call NIC Asia Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if NIC Asia Bank will not help or refund me?
- In Nepal you can complain to Nepal Rastra Bank: Gunaso (financial consumer grievance portal). Details of what each one handles are on this page.
Other providers in Nepal
These contacts were read on NIC Asia Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not NIC Asia Bank and cannot recover money. All Nepal providers are in Bank Fraud Help: Nepal.