Bank Fraud Help · Nepal
Global IME Bank Fraud: How to Report It and Stop the Money
If money left your Global IME Bank account without your permission, or you paid a scammer, contact Global IME Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Global IME Bank’s official line below, or use help inside the official Global IME Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Global IME Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Nepal, and keep screenshots of every message and payment.
Official Global IME Bank fraud contacts
Global IME Bank
Bank- Customer care (Global Connect):+977-1-5970600(24/7)
- Toll-free (from NTC):16600121314(24/7)
- Toll-free (from Ncell):18102077777(24/7)
Know this about Nepal
- Some Nepali banks publish "24x7 account freeze" numbers, but these are only for police and financial-crime investigators. Call your bank's toll-free or customer care line, then report to the police.
If Global IME Bank won’t help
Nepal Rastra Bank: Gunaso (financial consumer grievance portal)
Complain to the central bank about a bank, financial institution or wallet that has not resolved your complaint.
Official websiteReport it to the police too
Cybercrime agencies in Nepal lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Nepal (and Recover Your Money).
Common questions about Global IME Bank fraud
- What is the Global IME Bank fraud helpline number?
- Global IME Bank lists these numbers on its own website: Customer care (Global Connect): +977-1-5970600 (24/7); Toll-free (from NTC): 16600121314 (24/7); Toll-free (from Ncell): 18102077777 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Global IME Bank?
- Call Global IME Bank's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Global IME Bank will not help or refund me?
- In Nepal you can complain to Nepal Rastra Bank: Gunaso (financial consumer grievance portal). Details of what each one handles are on this page.
Other providers in Nepal
These contacts were read on Global IME Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Global IME Bank and cannot recover money. All Nepal providers are in Bank Fraud Help: Nepal.