Nepal: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Nepal.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Nepal.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Nepal
- Some Nepali banks publish "24x7 account freeze" numbers, but these are only for police and financial-crime investigators. Call your bank's toll-free or customer care line, then report to the police.
Bank and payment fraud lines
Nabil Bank
Bank- Toll-free (from NTC):16600162245
- Toll-free (from Ncell):18102162245
- Head office:+977 1 5971871
- Head office:+977 1 5970015
Email: [email protected]
NIC Asia Bank
Bank- Toll-free (from NTC):16600177771
- Toll-free (from Ncell):1810-21-77771
- Corporate office:+977-01-5971297
- Corporate office:+977-01-5971298
Email: [email protected]
Global IME Bank
Bank- Customer care (Global Connect):+977-1-5970600(24/7)
- Toll-free (from NTC):16600121314(24/7)
- Toll-free (from Ncell):18102077777(24/7)
eSewa
Wallet- Toll-free (from NTC):16600102121
- Toll-free (from Ncell):18102102121
- Grievance officer:+977 9801079465
App or online: To report fraud or misuse, email the transaction details to [email protected] within 45 days. eSewa holds the funds and aims to resolve it within 30 days.
Email: [email protected]
Khalti (by IME)
Wallet- Grievance officer:+977 9801856460(24/7)
- Toll-free (from NTC):16600158888
- Landline:01-5970017
- WhatsApp or Viber:+977 9801165561
Email: [email protected], [email protected]
If your bank won’t help
Nepal Rastra Bank: Gunaso (financial consumer grievance portal)
Complain to the central bank about a bank, financial institution or wallet that has not resolved your complaint.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Nepal lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Nepal (and Recover Your Money).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.