Khalti Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Khalti, or money left your Khalti account without your permission, contact Khalti straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Khalti’s official line below, or use help inside the official Khalti app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Khalti will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Nepal, and keep screenshots of every message and payment.
Official Khalti fraud contacts
Khalti (by IME)
Wallet- Grievance officer:+977 9801856460(24/7)
- Toll-free (from NTC):16600158888
- Landline:01-5970017
- WhatsApp or Viber:+977 9801165561
Email: [email protected], [email protected]
Know this about Nepal
- Some Nepali banks publish "24x7 account freeze" numbers, but these are only for police and financial-crime investigators. Call your bank's toll-free or customer care line, then report to the police.
If Khalti won’t help
Nepal Rastra Bank: Gunaso (financial consumer grievance portal)
Complain to the central bank about a bank, financial institution or wallet that has not resolved your complaint.
Official websiteReport it to the police too
Cybercrime agencies in Nepal lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Nepal (and Recover Your Money).
Other wallets in Nepal
These contacts were read on Khalti’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Nepal are in Bank Fraud Help: Nepal, and every wallet is in Mobile Wallet Fraud Help.