Bank of Ireland Fraud: How to Report It and Stop the Money
If money left your Bank of Ireland account without your permission, or you paid a scammer, contact Bank of Ireland straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Ireland’s official line below, or use help inside the official Bank of Ireland app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Ireland will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Ireland, and keep screenshots of every message and payment.
Official Bank of Ireland fraud contacts
Bank of Ireland
Bank- Fraud and emergencies (freephone, Ireland):1800 946 764(24/7)
- From Great Britain and Northern Ireland (freephone):0800 121 7790(24/7)
- From anywhere else:+353 1 679 8993(24/7)
- Lost or stolen card or device, from outside Ireland and the UK:+353 56 775 7007(24/7)
Report phishing: [email protected]
If Bank of Ireland won’t help
Financial Services and Pensions Ombudsman (FSPO)
Free, independent resolution of complaints against banks.
Complain to the bank first, then use the online form and attach the bank's final response letter. Phone +353 1 567 7000, [email protected].
Official websiteYour rights as a Bank of Ireland customer in Ireland
- Payment Services Regulations 2018 (S.I. No. 6 of 2018). Your bank must refund an unauthorised payment straight away, and no later than the end of the next business day after you report it, unless it suspects fraud and tells the authorities. If a lost, stolen or misused card or code was involved, you pay at most EUR 50, unless you acted fraudulently or with gross negligence. The bank must prove the payment was properly authenticated. Source
Report it to the police too
Cybercrime agencies in Ireland lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Ireland (and Get Your Money Back).
Common questions about Bank of Ireland fraud
- What is the Bank of Ireland fraud helpline number?
- Bank of Ireland lists these numbers on its own website: Fraud and emergencies (freephone, Ireland): 1800 946 764 (24/7); From Great Britain and Northern Ireland (freephone): 0800 121 7790 (24/7); From anywhere else: +353 1 679 8993 (24/7); Lost or stolen card or device, from outside Ireland and the UK: +353 56 775 7007 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Ireland?
- Call Bank of Ireland's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank of Ireland will not help or refund me?
- In Ireland you can complain to Financial Services and Pensions Ombudsman (FSPO). Details of what each one handles are on this page.
Other providers in Ireland
These contacts were read on Bank of Ireland’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Ireland and cannot recover money. All Ireland providers are in Bank Fraud Help: Ireland.