AIB Fraud: How to Report It and Stop the Money
If money left your AIB account without your permission, or you paid a scammer, contact AIB straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call AIB’s official line below, or use help inside the official AIB app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. AIB will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Ireland, and keep screenshots of every message and payment.
Official AIB fraud contacts
AIB (Allied Irish Banks)
Bank- Fraud line (freephone):1800 24 22 27(24/7)
- Fraud line, from abroad:+353 1 771 5639(24/7)
- Lost or stolen card:+353 1 668 5500(24/7)
- Lost or stolen card (second line):+353 1 269 5022(24/7)
App or online: Internet or mobile banking: freeze or block the card and order a new one.
If AIB won’t help
Financial Services and Pensions Ombudsman (FSPO)
Free, independent resolution of complaints against banks.
Complain to the bank first, then use the online form and attach the bank's final response letter. Phone +353 1 567 7000, [email protected].
Official websiteYour rights as a AIB customer in Ireland
- Payment Services Regulations 2018 (S.I. No. 6 of 2018). Your bank must refund an unauthorised payment straight away, and no later than the end of the next business day after you report it, unless it suspects fraud and tells the authorities. If a lost, stolen or misused card or code was involved, you pay at most EUR 50, unless you acted fraudulently or with gross negligence. The bank must prove the payment was properly authenticated. Source
Report it to the police too
Cybercrime agencies in Ireland lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Ireland (and Get Your Money Back).
Common questions about AIB fraud
- What is the AIB fraud helpline number?
- AIB lists these numbers on its own website: Fraud line (freephone): 1800 24 22 27 (24/7); Fraud line, from abroad: +353 1 771 5639 (24/7); Lost or stolen card: +353 1 668 5500 (24/7); Lost or stolen card (second line): +353 1 269 5022 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to AIB?
- Call AIB's official line, or report it in the app or online: Internet or mobile banking: freeze or block the card and order a new one.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if AIB will not help or refund me?
- In Ireland you can complain to Financial Services and Pensions Ombudsman (FSPO). Details of what each one handles are on this page.
Other providers in Ireland
These contacts were read on AIB’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not AIB and cannot recover money. All Ireland providers are in Bank Fraud Help: Ireland.